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Performance Guarantee
Warranty Policy
Superior Performance Guarantee
So we take it to the next level: for each product ordered through our Company, our Superior Performance Guarantee means you can write to us with your request to receive a single replacement unit at a $10 discount. Can you believe it? We stand behind our tools.
Our Superior Performance Guarantee covers each customer if their tool fails to perform to their expectations during the 12 months immediately following their order. This offer is subject to restrictions including a limit of 1 use per customer, per product, and per order. Additional restrictions may apply.
For a full year after purchase, BBQ-AID® offers our Superior Performance Replacement Guarantee. We know that BBQ lovers are passionate and really use their tools. Of course, all BBQ-AID products are built to take it but it's no secret - our tools are used under various conditions, levels of intensity, and frequency.
Knapp Made Labeled Products
Nothing fussy here: All manufacturing defects for Knapp Made Products are covered by our 100% Lifetime Guarantee. Period. If you have an issue with your Knapp Made product at any point, contact our team at customercare@bbq-aid.com with a photo of the defect. Our team will review the photo and determine if the defect is a result of manufacturing, and process a replacement.
Shipping Policy
Getting your purchase to you ASAP is huge to us. It's so important we even have a weekly meeting and discuss how fast orders get filled (seriously!). Accordingly, we strive to bring you the best assortment of shipping options at the best price possible.
At checkout, you will have the ability to select from priority (1-2 business days), express (3-4 business days), standard (4-5 business days), and economy (5-8 business days). Free shipping $50+.
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Economy |
$50.00 and up |
5 to 8 business days |
Free |
|
|
Economy |
All weights |
5 to 8 business days |
$5.95 USD |
|
|
Standard |
All weights |
4-5 business days |
$7.95 USD |
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Priority |
All weights |
2-3 business days |
Calculated |
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|
Express |
All weights |
1-2 business days |
Calculated |
All orders ship within 48 business hours, and most leave our warehouse within 12 business hours.
BBQ-Aid is partnered with the fastest fulfillment network in the world, offering delivery as soon as tomorrow. Every time you choose BBQ-Aid, you can expect a pleasant delivery experience.
You may also contact our team anytime at customercare@bbq-aid.com or by calling 1-(888)-522-0938.
Return Policy
When you buy any BBQ-AID® product you are choosing pro-quality products that are built to last and also designed to elevate your grilling experience. In the unfortunate (and unlikely) event that you are not absolutely 100% delighted with your purchase, you are covered by our Return Policy and Superior Performance Guarantee.
Because your satisfaction is our priority we make it simple and easy: you can return your product within 14 days (unless you broke it, of course. Please don't do that). Please note that we do not cover the cost of return shipping.
Please pack the item(s) securely and ship them to us at the return address below with tracking. If the product is defective please contact our Customer Service team and include photos of the defect.
We are dedicated to your 100% satisfaction. So if you do experience any issues or have simply changed your mind, please get in touch with our customer support team at customercare@bbq-aid.com.
Our team uses the “Delivery Date” as provided by the carrier to determine when the 14-day window begins. We recommend shipping all returns using a tracking number.
We make it easy. Here's how:
After contacting our team and receiving authorization, please send your return to our address below. Please make sure that your return is in unused condition.
Send your Order ID and return tracking number to customercare@bbq-aid.com.
Please make sure that you have notified our team of your return prior to shipping anything back to our returns center. BBQ-AID is not responsible for any returns made that are unauthorized or outside of the return window. We highly recommend ensuring that you ship with tracking and confirming that the tracking number is scanned within 14 days after your original delivery date.
Our address is:
Attn: BBQ-AID Returns Department
107 N 11th Street
Suite 446
Tampa, FL 33602