Frequently Asked Questions


What is so special about Acacia Wood?

Acacia wood is a type of wood derived from Australian-native Acacia trees. It is best known for its durability and being used in long-lasting and high quality products. It’s naturally water resistant properties also make it an excellent choice for outdoor use. You’re sure to love the weight and feel of our Acacia Wooden handles.


Why are your products built with Stainless Steel?

We are committed to providing you with the highest quality grilling materials. There’s a reason restaurants and chefs across the world (almost exclusively) trust Stainless Steel in their kitchen. It is virtually indestructible, evenly distributes heat, prevents food from sticking and won’t leach into your food.


When will I receive my order?

If you order today, you will receive your order as soon as tomorrow. At checkout, you will have the ability to select from a variety of shipping options depending on your destination. We offer a free delivery option for all orders.


Are replacement brush heads available?

Yes, Replacement Brush Heads are available for our Grill Brush & Scraper. They are offered in packs of 2 and include a Philips head screwdriver.


Do you offer a warranty or guarantee?

We are dedicated to your complete satisfaction and delivering on our Superior Product and Service Experience. It is our commitment to every customer. This is why we offer our Superior Performance Guarantee. Every time you shop BBQ-AID®, you choose to support a family owned business that is committed to your complete satisfaction. Our Superior Performance Guarantee is simple and included with every order.